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FAQ
When will the order be shipped? What is an expected delivery time?
The order processing time is 2-3 business days. However, please note that our warehouse is closed on weekends (Saturday-Sunday). Therefore, if you place an order on Friday, your order will be shipped on Tuesday. Delivery is carried out by DPD, DHL, Polish Post express, Polish post. Delivery time to your country is determined by the carrier, usually it takes up to 4 working days.
How much does shipping cost?
All orders within Europe are delivered at the expense of the recipient. Shipping costs will depend on the country, the weight of the package, and the delivery service. You can find details in the "delivery and payment" section.
Do promotions sum up?
Usually, the favorable offers do not sum up, but there are exceptions. On our website, in the “Blog” section in the “Promotions” category, you can find the terms and conditions of all current promotions. If you have any questions, please contact us in any convenient way. We will provide all the necessary information and help you place an order on the most favorable terms for you.
Do discounts sum up?
Unfortunately, they do not sum up. The promo code cannot be applied to discounted products. Only one promo code is applied to one order.
Why are the prices on this site different from the prices on sistersaroma.com?
This is due to different economic conditions in Europe and Ukraine, including taxes and transportation costs. Prices are influenced by many factors, but we try to offer the best value for goods, considering all the circumstances. If you have any questions, please contact us in any convenient way. We will help you place an order on the most favorable terms for you.
Why does the range of products of this site differ from sistersaroma.com?
We adapt to local laws, requirements, and preferences, so the range in different countries may vary slightly. If you are interested in a particular product, write to us and we will try to help you.
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